Delivering for you

Your pack shipments and returns

We provide all customers with quality services at all times
We provide services to all customers equally, accommodating their diverse needs
We listen to our customers and to develop our services in response
We provide information that is clear, timely and accurate
We provide you with clear policies and procedures to resolve your complaint promptly
If the service you receive is unsatisfactory, our customer service charter sets out how you can tell us and we will use your feedback to improve.

Quality of service
Our commitment to quality service applies to everything we do, from safely delivering your parcels to promptly processing your payments.
We will strive to deliver services that are easily accessible, high quality and meet your needs.

Our postal services aim to be:
Competitively priced
Secure and reliable
Regular and consistent
Wide-ranging
We will report on our achievements annually against specific performance objectives, including a target of 94% next-day delivery of domestic mail.

We aim to be efficient and helpful, delivering our services with courtesy, sensitivity and the minimum delay. Contact names will be given in all communications to ensure ease of ongoing transactions.

Access and equality
We are committed to:
creating and maintaining a positive and accessible environment for all our customers and to providing clean and accessible public offices that comply with safety standards ensuring that there is no discrimination on grounds of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the

Traveller community
Meeting the needs of Irish speakers by publishing key documents and including material in Irish on our website and making every effort to accommodate customers who wish to conduct their business in Irish
Respecting our customers privacy, abiding by our privacy and data protection policies and ensuring all marketing communications are clear, fair and accurate


Listening to you
We welcome and encourage feedback on the services we provide. To make it easy for you to get in touch, we will display our contact details:
In all communications
In our retail branches
On our postboxes


Keeping you informed
We will ensure that key information is available in as timely and comprehensive a fashion as possible. We will also try to make it available in different formats to meet the requirements of customers with special needs.
We will use clear, simple language in the design of our application forms and information leaflets. We will produce comprehensive explanatory material on our services and we will continue the drive for simplification of rules, regulations and forms.
Our website will be up to date, user friendly and accessible to all our customers, including those with visual disabilities. In the event of disruption to service, customers will be kept fully and regularly updated.


Feedback and complaints
We aim to provide you with clear policies and procedures to resolve your complaint promptly and will maintain a well-publicised, accessible and easy-to-use complaints and feedback procedure.

If you have a complaint or any other concern, please let us know:
By filling out the contact us form at anpost.com/Help-Support/Contact-Us
By completing an online enquiry form
By calling Customer Services on 353 (1) 705 7600
By writing to An Post Customer Services, General Post Office, O’Connell Street Lower, Freepost, Dublin 1, D01 F5P2

Pay a customs charge
For items coming from outside the EU, Irish Revenue have applied a Customs Charge.
This Customs Charge must be paid to An Post within 16 working days in order for your item to be released for delivery.
A customs admin fee is also charged by An Post for customs handling of items imported from countries outside the EU.
This fee is in addition to any duty or VAT payable.

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An Post is authorised by the Minister for Finance to provide payment services and is regulated by the Central Bank of Ireland in the provision of such services.
Rate is dependent on your financial profile and credit history. Lending criteria, terms and conditions apply.